Creating the Right Atmosphere for Difficult Conversations

The success of difficult conversations can be determined in the first few moments of interaction. If you can handle these initial moments appropriately, your conversation can have a positive outcome for you and the other person. In this course, You’ll learn ways to create the right atmosphere for any difficult conversation. You’ll first identify your style when approaching conflict. Then, You’ll identify some specific things to consider when planning how to start your conversation. Finally, You’ll learn how you can use mirroring to build rapport during your conversation. By the end of this course, You’ll have the confidence to enter your next difficult conversation.

This course is part of the Tackling Difficult Conversations Pocketbook series, a series that provides confidence-building tips and techniques to help you discuss difficult issues and tactfully deal with people’s emotions.