Delivering Great Customer Service

Have you ever experienced fantastic customer service that made you want to come back again and again? Exceptional customer service isn’t just a stroke of luck - it results from deliberate effort, specific behaviors, and a commitment to learning and improving. This course teaches you how to take customer service to the next level with specific traits, attitudes, and behaviors. You’ll identify the behaviors and interactions needed to delight customers. Finally, you’ll explore the value of learning from experience to provide exemplary customer service. After this course, you’ll be ready to deliver exceptional customer service, creating a positive and lasting impression that will keep customers coming back for more.

This course is part of the Customer Service Pocketbook series, a series that provides tools and techniques for ensuring the customer comes first.