Front of the House: 05. Interacting with Guests – Difficult People

Everyone makes mistakes. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts fall short. And sometimes, you’ll have difficult guests. In our Interacting with Guests – Difficult People course, we discuss what you can do when things go wrong. We’ll examine three common issues that you may run into: a problem with the food, service being too slow, and unreasonable guests. And we’ll provide strategies for turning those situations around. We’ll also focus on the LASSO concept and how you can use it to help manage difficult services.

Part of the Front of the House series, our Interacting with Guests – Difficult People course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension.