Working in Retail: 10. How to Upsell

Working in Retail: 10. How to Upsell is an elearning course that demonstrates how to make extra sales without rubbing customers the wrong way. Upselling is an art and it’s one you need to master if you’re in retail. It’s a delicate balance of communication, product knowledge, and the power of suggestion. Upselling is an extremely valuable technique to add to your retail toolbox. The problem, however, is that upselling most often occurs at the wrong time. This course covers the concept of upselling as well as its benefits. We’ll outline when, how and what you should upsell to leave customers with both the motivation to purchase more, and a positive impression of your company’s customer service.

Part of our Working in Retail series, the How to Upsell course includes a video, audio narration, downloadable materials, and a quick quiz. Watch more in the series to learn how to recognize, approach and engage with your customers.