Negotiating: 01. Introduction to Negotiating

Learn the value of negotiation in the workplace and the steps you can take to become a better negotiator in this course, Negotiating: 01. Introduction to Negotiating. We discuss why and when to use negotiation to benefit your company and the customer, and what skills you’ll need to be an effective negotiator for your organization. We’ll also cover the skills you’ll gain by the end of the series.

The first part in our Negotiating series, this brief and engaging course includes a short video, an online quiz and downloadable reference materials. The courses in this series are arranged sequentially so we recommend you study them in order to get the most value.