Managerial Courage: How to Apologize – 02. The Audience

Fine tune your apology to suit your audience with tips from this elearning course, How to Apologize – The Audience. In this course we discuss how to apologize to your colleagues, boss and customers, and show why each of these groups require something specific from your apology. We will also cover the importance of managers taking responsibility for their errors, and discuss how this sets an example and strengthens the team.

Part of the series called Managerial Courage, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the subject.