How to Break Bad News

Our How to Break Bad News course provides helpful advice on sharing unpleasant news to help you feel more prepared before delivering it. In this course, we’ll start by offering insight on what you can do before delivering an unpleasant message, including how to emotionally prepare yourself before speaking to the other person. We’ll also talk about why speaking face-to-face is important, how to choose the right place to have a difficult conversation and how to prepare without overpreparing.

We’ll also go into why you should avoid small talk, how to deliver the message and how to allow space for the other person’s emotions. We’ll review what to do if you feel like the situation may devolve into dangerous territory and how to effectively respond if the other person gets angry or upset. Included in this course is a video presentation, downloadable material for future reference and a short quiz to review what you’ve learned.