Hotels and Inns: Tourist Attractions – 02. Serving the Guest

Designed for tourism and hospitality workers, the Hotels and Inns: Tourist Attractions – 02. Serving the Guest course provides advice on how to provide excellent customer service to every guest. We’ll start by reviewing good customer service and provide general tips on how to provide it. Next, we’ll go over how to be a good communicator, cover communication basics and explain why effective communication is so important as a tourism worker. We’ll also offer advice on communicating with guests who don’t speak your language.

Finally, we’ll provide tips on how to handle difficult guest interactions. This course includes a video presentation, downloadable supplementary material and a self-assessment quiz to review your knowledge.