Hotels and Inns: Front Desk Customer Service – 02. Check-In and Check-Out

We’ll go over best practices for checking in and checking out in our Hotels and Inns: Front Desk Customer Service – 02. Check-In and Check-Out course, so you can ensure it’s a seamless process for your guests. In this course, we’ll provide an overview of the guest registration process and dig deeper into what each key step in the process entails. We’ll talk about other important details, like the different types of hotel rooms, room status and self-registration. We’ll also present an example of how to check in a hotel guest.

To round out this course, we’ll review the steps you need to take when a guest checks out of your hotel. This course includes a video presentation, downloadable supplementary material and a short quiz to test your knowledge.