Hotels and Inns: Front Desk Customer Service – 01. Etiquette and Presentation

In our Hotels and Inns: Front Desk Customer Service – 01. Etiquette and Presentation course, we’ll talk about what you can do to ensure your front desk staff gives every guest a great first impression of your hotel. In this course, we’ll start by discussing dress code and grooming best practices. We’ll also go over basic etiquette rules, welcoming body language, how to properly greet guests, as well as what you should avoid doing when you’re working at the front desk.

This course includes a video presentation, downloadable supplementary material and a short quiz to assess what you’ve learned.