Digital Transformation for Leaders: 04. Enhancing Your Customer Experience

Your digitizing process should affect how customers interact with your business in a positive way, and Digital Transformation for Leaders: 04. Enhancing Your Customer Experience will show you how to use digital technologies to make this happen. This course will show you what customers want from a business and expect from digital technologies. You’ll also learn which offerings you should add to your business, such as specialized apps, easy online ordering, artificial intelligence, and how to incorporate customer experience in every department of your business.

This course is part of the Digital Transformation for Leaders series and is offered as a video combined with additional student resources available for download.