Difficult Customers: Handling Angry Customers

Discover fresh, effective practices for dealing with unhappy clients with the course Difficult Customers: Handling Angry Customers. As a salesperson, you probably understand the dread that many feel when having to work with an angry or disgruntled customer because of the level of emotion involved. While these interactions are never pleasant, they don’t have to be painful either.

In this course, part of our Difficult Customers series, you will learn a six step process you can use to help you work through difficult discussions with unhappy customers, ease them by using techniques to stay in control of the situation, and minimize stress for all involved.