Difficult Customers: Challenging Personalities

In Difficult Customers: Challenging Personalities, you will learn more about how to work with difficult or challenging personalities in the workplace and beyond. When you work in sales, dealing with challenging customers is simply part of the job. However, when you know how to work with someone who is difficult, understanding what to say and how to say it makes your job that much easier.

In this course, part of our Difficult Customers series, we will explore how to identify the type of difficult personality you’re engaging with. We will also discuss how to effectively handle each of these difficult personality types in a way that helps optimize the chance of a positive, productive outcome to help boost your overall sales performance.