Customer Service Feedback: 04. What To Do With Feedback

As the fourth part in our Customer Service Feedback series, the Customer Service Feedback: 04. What To Do With Feedback course reviews what to do with that feedback to ensure customer loyalty and satisfaction. In this course, we’ll go over best practices for responding to customer feedback and how to create a company policy to guide that response. We’ll also review how to respond to negative feedback online and how to follow up with both negative and positive customer feedback while also gathering the most valuable information that can help improve your organization. Finally, we’ll talk about how to ensure you don’t take the feedback you receive personally.

Included in this course, part of our Customer Service Feedback series, is a video presentation, downloadable student material and an online quiz to assess your comprehension of key points.