Customer Service Feedback: 03. Social Media Feedback

In the Customer Service Feedback: 03. Social Media Feedback course, we’ll go over why social media is so integral to managing customer feedback. This course begins by reviewing how to gather customer feedback online by using social media and engaging in social listening. This course also reviews how to get information on competitors via social media. We’ll review ways to increase your social media presence as well as how to respond to negative feedback, so you can resolve issues quickly and efficiently while safeguarding your reputation. We’ll also go over the pros and cons of social media to help boost your knowledge.

This course, part of our Customer Service Feedback series, includes a video presentation, downloadable student material for future reference and a short online quiz to test your knowledge.