Customer Service Chat

This Customer Service Chat course reviews best practices, so you can ensure your customer service chat function is helpful and efficient rather than unsupportive and frustrating. To begin, we will discuss the four basic principles that help ensure a successful online chat experience, including soft skills, writing skills, platform skills and product knowledge. We’ll explain each principle in detail and provide examples to boost your knowledge and develop your skills.

This course includes a video presentation, downloadable student material for future reference and a post-assessment to review what you’ve learned.