Customer Service Basics

Just because we know our expectation as customers, doesn’t mean we know how to provide good customer service as a business owner. Our Customer Service Basics course explores the building blocks of good customer service for any company.

Customer satisfaction is paramount to any thriving business. In this course, we will discuss how customer satisfaction works, why exceeding customer expectations isn’t always a good thing, and how to effectively meet your customer’s expectations. We will also explore what customers want from your business, whether it’s a consumer transaction or a business-to-business transaction, and what providing good service really means. Included in this course is a video presentation, downloadable student material for future reference and a short assessment to test your knowledge.