Conflict Management: 03. The EASY Conflict Management Process

The third part in our Conflict Management series, Conflict Management: 03. Conflict Process, explores how to help others remain calm during a conflict through five easy steps.

Sometimes understanding the truth about conflict and remaining calm are not enough to ensure it gets resolved. There are some situations where you also have to help others regain their composure. In this course, we will explain the steps you can take to respond to others during a conflict, especially if they are angry or upset. While it may not always work, this approach is the best chance you have to de-escalate the situation and ensure a mutual resolution. This elearning course includes a video presentation, downloadable student materials for future reference and concludes with a short exam, so you can test your knowledge.