Conflict Management: 02. Maintaining Self-Control

As the second part in our Conflict Management series, our Conflict Management: 02. Maintaining Self-Control elearning course provides tips on how to stay in thinking mode during a workplace conflict to help de-escalate the situation.

Any conflict can quickly spiral out of control when emotions get involved. In this course, you will learn effective tips for staying calm, cool and collected during a conflict to avoid getting caught up in a heated confrontation. This course will also explore how remaining objective allows you to recognize what’s really happening, so you can ensure a successful resolution to the initial issue. This course includes a video presentation, downloadable student material for easy reference and concludes with a quick quiz to test your knowledge.