Call Center Training: Troubleshooting

Our Call Center Training: Troubleshooting course explains the benefits of effective troubleshooting as a call center representative and provides tips on developing this problem-solving skill. In this course, we’ll start by explaining the importance of understanding the customer’s point of view first. From there, we will review how to evaluate the situation, how to find a possible solution and how to effectively carry it out to resolve and satisfy the customer.

Part of our Call Center Training series, this elearning course includes a video presentation, supplementary material for future reference and ends with a self-assessment quiz so you can review what you’ve learned.