Call Center Training: Duties of the Customer Service Representative

In our Call Center Training: Duties of the Customer Service Representative course, we’ll review what your duties are to the customer as a call center representative, so you have a better understanding of your role. In this course, we’ll provide a quick review of the overall purpose of call center representatives and explain what your major duties are including solving customer problems, providing technical support, documenting issues and requests, answering questions and more.

Part of our Call Center Training series, this course includes a video presentation, downloadable supplementary material and an online quiz to test your knowledge.