Banking: Handling Customer Complaints

Banking: Handling Customer Complaints is an important elearning course for customer-facing bank employees who tend to be on the receiving end of feedback and complaints. While you may think it’s bad to receive a negative review or complaint, customer feedback is critical for improving business practices. How you handle feedback will determine how the customer perceives your company and its values.

This short video course is a part of our Banking series. It will show you why you should welcome complaints, the benefits of doing so, and how to handle complaints the right way.