Administrative Excellence: 07. Routing a Problem

In the business world, it’s highly unlikely that you can get through a week without some kind of problem - which is why our course, Administrative Excellence: 07. Routing a Problem, is so important. How you deal with problems, whether personal or professional, is key to their solution. In this video course, we discuss a different approach for tackling problems head-on. Routing a problem is like taking a step back and considering it carefully rather than jumping head-first into a potentially bad solution.

This problem-solving course, the seventh course in our Administrative Excellence Series, presents seven steps toward issues and how to use these methods practically and regularly in the workplace. Routing a problem uses a process to deal with the problem, taking into account what caused it, who is affected by it, and what outcomes make the most sense. It takes a little thought but will likely result in a better solution than a spur-of-the-moment act. You can’t prevent all problems, but this four-minute course can help you learn better ways to solve them.