Professional Productivity: Think Before You Speak

Our Think Before You Speak course will arm you with the proper tips and tools required for acting in a calm, cool and collected manner. When a customer, colleague or boss says something rude to you, it’s important to step back and collect yourself before responding. Speaking before you think can damage your relationships, even if the other person was the one in the wrong. In this course, we’ll show you how to stay calm in difficult situations.

Part of our series on Professional Productivity, this short video features additional resources like a downloadable student handbook and a quick quiz to test your retention of the material.