Retail Conflict Management: 01. Why Retail Conflict Management?

Retail Conflict Management: 01. Why Retail Conflict Management? is an elearning course that shows retail workers how to handle conflict with customers in challenging times. The coronavirus pandemic has fundamentally changed people’s lives. Many have lost their jobs or taken on the burden of homeschooling while also trying to work. Everyone is stressed out, but people still need and want to make purchases. Whether you know it or not, your job has taken on a whole new level of responsibility. In this series, we’ll help you understand your role in reducing conflicts during this high-tension time. We’ll discuss why this training is important, and what you can expect to gain from watching this series.

This course is from our series on Retail Conflict Management. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to manage conflict in a retail setting.