Retail Conflict Management: 02. Preparation and Scenarios

Retail Conflict Management: 02. Preparation and Scenarios is an elearning course that prepares you to deal with challenging situations related to pandemic protocols. One of the best things you can do to reduce stressful situations at work is to prepare for those scenarios ahead of time. In this course, we’ll cover customers’ rights versus store rights and policies. We’ll assess how to handle customers who claim they have a medical condition that prevents them from wearing a mask. You’ll learn to manage general retail delays that are occurring due to the pandemic, and how to handle verbal and physical assaults.

This course is from our series on Retail Conflict Management. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to manage conflict in a retail setting.