Retail Conflict Management: 04. De-Escalation

Retail Conflict Management: 04. De-Escalation is an elearning course that equips you with skills to prevent some conflicts from escalating. The ideal outcome for conflict management is to avoid it. But no matter what you do, some conflicts are going to flare up, especially when nerves are high, and people are worn out. You have the ability to stop some issues from arising. And you can minimize the conflicts that are seemingly inevitable. That’s what we’ll discuss in this course on de-escalation.

This course is from our series on Retail Conflict Management. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to manage conflict in a retail setting.