Tel-Sell: 01. Non-Face-to-Face Customer Calls

In Tel-Sell: 01. Non-Face-to-Face Customer Calls, we’ll teach you some tips and tricks to keep customers engaged on sales calls. It’s usually easy to sense when someone is interested and listening, but it becomes more difficult when you can’t observe their reactions, like on a phone call.

In this course, you’ll learn how to use voice inflections, other non-verbal actions, active listening skills, and effective communication methods to drive engagement with your customers without physically being in their presence. This course is delivered in the form of a video with narration and helpful illustrations throughout, and is the first in our Tel-Sell series.