Territory Development Introduction: 05. Exceptional Service

Providing superior customer service is a cornerstone of any successful business, as we’ll discuss in this elearning course, Exceptional Service. In this course we will review how your customer service department provides a direct link to your customers, and can provide valuable feedback that you can use to adjust your processes. We’ll review why customer service is as important as marketing or strategic planning, and is a business area you should be actively using to determine what your customers want both now and in the future. Finally, we’ll discuss some methods you can use to check that your business is providing excellent customer service, and show you how to uncover the wealth of information the customer service department holds about your customers.

Part of the series called Territory Development Introduction, this course includes a video lesson, downloadable student materials and a short online quiz to check your comprehension of the course.