Working in Retail: 02. Who is Your Customer? – I Can’t Find This

The Working in Retail: 02. Who is Your Customer? – I Can’t Find This course provides helpful advice on how to successfully serve customers who can’t find what they are looking for. In this course, we’ll start by outlining the mindset and needs of customers who are looking for something specific and offer advice on how to best serve them. We’ll also review how to identify what the customer is looking for, the tone to approach them with, and what to do to ensure they return to your store again.

Part of our Working in Retail series, this course features a video presentation and downloadable resources that cover key points for future reference.