Working in Retail: 09. How to Handle Feedback

Working in Retail: 09. How to Handle Feedback is an elearning course that discusses the four main ways you can receive feedback. A customer’s opinion is a valuable gift that should never be ignored. This course demonstrates how to make the most of customer comments, both positive and negative. Discover how to use positive comments to improve employee performance and morale, and how a swift, professional response to negative feedback can convert an unhappy customer into a loyal patron.

Part of our Working in Retail series, the How to Handle Feedback course includes a video, audio narration, downloadable materials, and a quick quiz. Watch more in the series to learn how to recognize, approach and engage with your customers.