ITIL Services Operations

Providing a practical approach to service management, this course teaches you the principles, processes and operation of ITIL service operations. After reviewing basic concepts on service management, you’ll delve into various service operation processes, including event, incident, and problem management, as well as request fulfilment. you’ll learn about monitoring and creating controls, and review IT operations. Well discuss functions, roles, as well as technological considerations. Featuring detailed, step-by-step instructions, this course will develop your knowledge and skills in service operation and help prepare you for the ITIL Service Operations certification exam.