The Value of Personal Connections

Organizations are built on relationships - from connections between employees to the customer relationships you foster every day. In this course, Jim McCann, business leader, author, philanthropist, and founder of 1-800-Flowers.com, will share how his perspective on relationships was influenced by his time as a social worker. You’ll discover Jim’s philosophy on building individual relationships. You’ll also learn how small actions can show employees and customers you care. Finally, you’ll reflect on your professional relationships and brainstorm ways to strengthen them. After this course, you’ll have a new perspective on the power of relationship-building in business.