Hiring Outside the Box for Customer Service and Sales

What do you look for in a quality candidate? If you’re always looking for people in the same places, chances are you’re missing something. In this course, Jim McCann, business leader, author, philanthropist, and founder of 1-800-Flowers.com, will teach you his strategies to hire and recruit people who may lack experience but have the right ambition and personality to shine at your organization. You’ll discover why you should focus on personality in hiring, not education or background. You’ll also learn about cohort-based professional development programs for unconventional candidates. Finally, you’ll reflect on your hiring gaps and how you can set new hires up for success. After this course, you’ll have a new perspective on what ‚Äúthe right person for the job” looks like.